Delivery Information

 

At B.E Joinery Manufacturing, every product is manufactured with care in our Derbyshire workshop. Unlike mass-produced imported products, the majority of our range is made to order using traditional joinery techniques and quality timber. This means lead times can vary slightly depending on the product you've ordered and our current workshop schedule, but we'll always keep you informed.

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Lead Times

Estimated dispatch times are shown on each individual product page.

As a general guide:

• Smaller items, accessories and components: Approximately 5 working days

• Larger handcrafted products: Approximately 15 working days

During particularly busy periods or for bespoke products, lead times may occasionally be longer. If your order is expected to fall outside our usual dispatch times, we'll contact you as soon as possible with an updated estimate.​​

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Delivery Partners

We work with a number of trusted delivery companies to ensure your order arrives safely, including:

• Parcelforce

• Evri

• Palletways (for larger and heavier items)

Your order will be shipped using the most suitable courier based on its size, weight and destination.

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Tracking & Delivery

Orders shipped via Evri and Parcelforce include tracking information, which will be sent to you once your order has been dispatched.

Due to the nature of larger handcrafted products, deliveries made via Palletways do not always provide live parcel tracking. Instead, you'll receive confirmation when your order has been dispatched, together with an estimated delivery date or delivery window where available.

Please ensure someone is available to accept larger deliveries where required.

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Delivery Charges

Delivery costs are calculated automatically at checkout based on the products you've ordered and your delivery location.

You'll always see the full delivery charge before completing your purchase.

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Made to Order

Many of our products are individually manufactured specifically for each customer. This allows us to produce genuine British-made joinery rather than supplying imported, mass-produced alternatives.

Quality is always our priority. Whilst we work hard to dispatch every order within our published lead times, we won't rush a product simply to meet a date. We'd rather take a little longer and supply something we're proud to put our name to.

If you require delivery by a specific date, please contact us before placing your order and we'll do our best to accommodate your requirements.

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Damaged or Missing Deliveries

We take great care packaging every order to ensure it arrives in excellent condition. However, if your order has been damaged during transit or arrives with items missing, please contact us as soon as possible.

To help us resolve the issue quickly, please:

• Notify us within 48 hours of delivery.

• Keep all original packaging where possible.

• Provide clear photographs of the damaged item(s) and any damaged packaging.

• Include your order number together with a brief description of the issue.

Once we've reviewed the information, we'll arrange the most appropriate solution, whether that's replacement parts, a replacement product, or collection of the damaged item where necessary.

If your order hasn't arrived within the expected delivery timeframe, please get in touch and we'll investigate the shipment with the delivery provider on your behalf.

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Need Help?

If you have any questions before or after placing your order, we're always happy to help.

As a small family-run manufacturer, we believe in providing the same level of service after your purchase as we do before it. If you need advice on lead times, delivery, or your order, simply get in touch and we'll be happy to assist.

Email: info@bejoinerymanufacturing.co.uk

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